MCBans Terms of Service
Terms
By accessing the MCBans website or using any associated APIs, services, or data (collectively "MCBans Services"), you agree to be bound by these Terms of Service, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable laws. If you do not agree with any of these Terms, you are prohibited from using or accessing MCBans Services. All materials contained on MCBans Services are protected by applicable copyright and trademark laws.
License of Use
Permission to download
Permission is granted to temporarily download one copy of only such materials as are intended to be transmitted to you on MCBans Services for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title.
Prohibitions on use
Under the license described in section 2(a), you may not:
Modify or copy the materials;
Use the materials for any commercial purpose, or for any public display, commercial or non-commercial;
Attempt to decompile or reverse engineer any software contained or underpinning MCBans Services;
Remove any copyright or other proprietary notations from the materials; or
Transfer the materials to another person or mirror the materials on any medium.
Termination of license
This license shall terminate automatically if you violate any of these restrictions and may be terminated by MCBans at any time. Upon terminating your viewing of these materials or upon termination of this license, you must destroy any downloaded materials in your possession.
Disclaimer of warranty or liability
The materials on MCBans Services are provided as is. MCBans makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for use or for a particular purpose, adequacy of information or warnings, or non-infringement of intellectual property or other violation of rights. Further, MCBans makes no representations concerning the accuracy, likely results, or reliability of the MCBans Services or any information contained therein.
Limitations
In no event shall MCBans be liable for any damages including, without limitation, damages due to loss of data or profit, or to business interruption, arising out of the use or inability to use the materials on MCBans Services, even if MCBans or their authorized representative has been notified of the possibility of such damage. A jurisdictional prohibition on limitations of liability may preclude these limitations applying to you, but shall not invalidate the remainder of these Terms, and shall be severable from these Terms.
Revisions
The materials on MCBans Services could include technical, photographic, or typographical errors. MCBans makes no warranty as to the accuracy, completeness, or currency of any information contained on its Services. MCBans may make changes to the materials contained on MCBans Services at any time without notice, but makes no commitment to update any materials.
Links
MCBans has not reviewed all of the servers or sites linked to MCBans Services and is not responsible for the contents of any such linked server or site. Inclusion of a link or server does not imply endorsement by MCBans of the server or site. Use of any such linked resource is at the risk of the user.
Privacy
MCBans is committed to conducting our actions in accordance with the following principles in order to ensure the confidentiality of personal information.
MCBans will collect information regarding the user of an MCBans Service. By joining an MCBans server, MCBans may collect, publish, and distribute the in-game name and UUID of a player, their IP address, and times of access.
MCBans will collect information regarding any server using the MCBans Service. By a server being registered with MCBans, MCBans may collect information pertaining to the server's IP address, registered domain name, registering site user, and activity state, as well as the UUIDs, IP addresses, in-game names, and times of access of any player or person accessing the server in question.
MCBans will collect information regarding any user of the MCBans website. By accessing the website, MCBans may collect the IP address and browser agency of the agent accessing the website. By registering an account on the website, MCBans may additionally collect information pertaining to the email address, in-game name, selected username, password, and other volunteered personally identifiable information.
MCBans may retain any information collected for its legitimate purposes related to the delivery of its service or protection of its assets.
MCBans may forward or disclose any information collected for its legitimate purposes related to the delivery of its service or protection of its assets to any party it deems necessary, and may divulge any information it collects to law enforcement upon demand or MCBans own action.
Modifications of terms
MCBans may revise these terms of use for its Services at any time without notice. By using MCBans Services, you are agreeing to be bound by the then current version of these Terms.
MCBans Guidelines of Use
The MCBans Guidelines of Use contain our policies, regulations, and procedures for use of the service. Your use of any MCBans Service serves as acceptance of these terms.
Data Retention and Privacy
MCBans takes data protection and user privacy seriously. We strive to provide best-in-class service to our users. Doing so requires that we retain some data on the use of our services. In order to protect our members while providing an optimal level of service, we have adopted the following guidelines for data practices.
We will collect and use personal information solely with the objectives of providing operative services to our users and securing and improving the service we provide.
We will only retain personal information as long as necessary for fulfilling the above objectives.
Personal data collected will be relevant to the purposes for which it will be used.
We will make available to users information about our policies relating to personal information management generally upon request.
Data Breach Protocols
When our attention is drawn to a data breach, we will immediately notify impacted users of the nature of the breach, what data was compromised, how the breach was corrected and/or mitigated, and what actions we recommend to re-secure the profile of that user.
Requirements of Service Users
To use or access the service, users must not use the service to harass or degrade any person or entity, or to attempt to gain unauthorized access or to deny service in any way to any component of MCBans or any other server or service.
Suspension or Restriction of Service
MCBans reserves the right to restrict, suspend, or revoke access to any MCBans Service for violation of any of these guidelines as MCBans may itself deem appropriate. A suspension may be imposed upon any person, computer, network, service, or group.
Requirements of Forum and Site Users
Users of the forum must follow the general requirements of use of the service. Additionally, forum users must not use the forums to:
advertise any service or entity,
disrespect or flame another,
post pornographic or offensive text, images, videos, links, or other media or content,
post material intended to or actually infringing upon copyright,
attempt to deny service to any member or service,
intentionally post misleading, incorrect, or compromising information, or
spam the forum.
Additionally, members are asked to be descriptive and informative in their posts on the site, and to respect conventions of readability in their communications.
Requirements of Site Users
Users of the MCBans website may not use its features or functions to create false reports, harass or degrade other users, attempt to deny service to or from MCBans, or otherwise abuse the MCBans service.
Requirements of Application Programming Interface users
Users seeking to utilize the MCBans Application Programming Interface (API) shall be permitted a limited license to that Service for uses limited to their own personal use, or use for their server's regular operations, provided that use does not deny service or otherwise abuse the MCBans service. The following uses are examples of, but not an exhausting listing of, prohibited uses of the API: pulling data for use on another service, attempting to overload the API or to deny service to or from MCBans, attempting to inject to or otherwise compromise the API or service, or using automated bots to gather data without adequate filtering, control, or care and attention.
Requirements of Servers and Server Administrators
MCBans relies upon its server owners to operate within the regulations set out for use of the service in order to provide a high service quality to its users.
General requirement of good faith
All servers and agents of servers must act in good faith during their use of the service. Servers may not be run with the primary or tangential purpose of conducting illegal activity, or activity which defames, harasses, or degrades another. Servers may not be registered under names, or provide ban reasons, that are defamatory, harassing, degrading, or vulgar in nature. Servers failing to abide by this regulation will be subject to penalties ranging from a written inquiry to suspension indefinitely.
Requirements for servers
Servers registered on the MCBans Service must be registered under a connectable address. This is to ensure that the servers listed exist and are validly created, and that server agents may be contacted at that connection point with information regarding the service, or for validation of actions made by that server on the Service. Servers failing to abide by this regulation will be suspended indefinitely.
Servers using the MCBans Services must be set to online mode at all times. This is to provide validation of connecting players registered names and addresses. Failure to ensure the proper operational mode of the server will result in its immediate suspension from the service and invalidation of any bans made while in the incorrect mode. Repeated contravention of this requirement will result in a server's indefinite suspension.
Servers using the MCBans Service may not be operated on the Hamachi network service. Servers failing to abide by this regulation will be suspended indefinitely.
Requirements for bans
Bans made on the MCBans Service can be one of three types: Global, Local, and Temporary. These regulations apply ONLY to the Global ban type, as these are the only bans submitted to the MCBans Service which impact a player's reputation on the service.
Global Bans are considered valid only if made for the prescribed set of reasons that follows, subject to the stipulations therein described.
Griefing
An act which removes, edits, or adds to another player's build (harmful contact), if done with malicious intent and without the consent of that player, constitutes griefing.
Privileged contact (i.e. non-malicious intent or consent) must be shown by the banned player if the harmful contact is demonstrated.
The baseline requirement for upholding a griefing ban is that at least three (3) individual edits must be committed.
If a player has creative mode enabled, five (5) individual edits must be committed to uphold a ban of this nature.
Griefing a honeypot
Automated bans may be issued if a player griefs a "honeypot" grief trap.
Honeypot blocks may not be "one-hit" blocks, or blocks that can be destroyed through a single click.
Honeypot bans must be issued in accordance with the above guidelines for griefing.
Honeypots may not invite a player to grief that structure.
Honeypot bans must be issued with a link or fixed reference to the honeypot log in the reason of the ban itself.
Theft
A player who takes another player's possessions, if done with malicious intent and without the consent of that player, may be banned globally for theft.
Privileged contact (i.e. non-malicious intent or consent) must be shown by the banned player if the harmful contact is demonstrated.
Network Denial of Service
Any player who actuates a Denial-of-Service attack on a Server has constituted a Network Denial of Service offense, if done without the consent of that server.
Threats to carry out the above offense are not by themselves a Global Ban valid offense.
Server agents who feel under threat or compulsion of the above offense should examine the Internet Crime Complaints Center of the Federal Bureau of Investigation. MCBans is not a law enforcement agency and cannot investigate these offenses. (www.ic3.gov).
In-Game Denial of Service
A player who, with malicious intent and without the consent of the server, creates or modifies a build so as to substantially degrade or deny service within or to that Server may be banned globally for In-Game Denial of Service.
Threats to carry out the above offense are not by themselves a Global Ban valid offense.
Examples of the above offense include, but are not limited to, redstone creations with no or limited use other than overloading the processing of actions in that chunk, world, or server.
Spambot
A player who uses automation to spam, or repeatedly state in game chat, a message or group of messages, may be banned for this reason.
Use of client-side modification to cheat or degrade service
A player who uses client-side modifications to substantially cheat or to degrade service to or within a server may be globally banned for this reason.
Bans entered for this reason must state the specific modification used (such as "wallhack" or "flyhack") to be upheld as valid Global Ban reasons.
Incidental or negligible incidents under this provision will be localized without penalty to the server, unless done with abusive intent or repeated failure to heed warnings relating to this subsection.
Use of X-Ray modifications to cheat or degrade service
A player who uses client-side engine or texture modifications to cheat or degrade service to or within a server by seeing through otherwise-solid textures may be globally banned for this reason.
Incidental or negligible incidents under this provision will be localized without penalty to the server, unless done with abusive intent or repeated failure to heed warnings relating to this subsection.
Racism against a player or group
If racist language or action is directed at a player in a manner which is clearly abusive in public chat or game forum, the offending player may be globally banned for this reason.
If racist language or action is directed at a player in a manner which is clearly abusive in private chat or game forum AND the aggrieved player complains or reports the language or action, the offending player may be globally banned for this reason.
Construction of National Socialist (NSDAP/Nazi) symbols with the intent of harassment or vandalism
If a player constructs a clear symbol of the NSDAP ("Nazi Party"), the player may be banned globally, subject to the following restrictions, for this reason.
If the construction is made with convincing historical intent, a global ban may not be issued.
If the construction is made with convincing innocence, a global ban may not be issued. Examples of convincing innocence would include incidental construction of a swastika on a windmill.
Homophobia against a player or group
If homophobic language or action is directed at a player in a manner which is clearly abusive in public chat or game forum, the offending player may be globally banned for this reason.
If homophobic language or action is directed at a player in a manner which is clearly abusive in private chat or game forum AND the aggrieved player complains or reports the language or action, the offending player may be globally banned for this reason.
Sexism against a player or group
If sexist language or action is directed at a player in a manner which is clearly abusive in public chat or game forum, the offending player may be globally banned for this reason.
If sexist language or action is directed at a player in a manner which is clearly abusive in private chat or game forum AND the aggrieved player complains or reports the language or action, the offending player may be globally banned for this reason.
Providing access to pornographic, shock, malicious, technologically compromised, or illegal material with malicious intent
Examples of invalid Global Ban reasons include, but are not limited to, the following:
Harassment
Spamming (simply spamming is not a Global Ban infraction; automation of some sort, or spambotting, is required)
Too many alternate accounts
Griefing team (alleging that a person is a member of a griefing team is not an acceptable reason; the act of griefing itself, however, is valid)
Impersonation of MCBans staff (this should be reported to a member of MCBans staff instead)
Impersonation of other staff
Advertising
Threats
Builds containing genitalia (this act by itself is too subjective to justify adjudication)
Violation of these requirements will lead to localization of the ban (removal of its Global status, but not of the ban itself) and a reduction in the reputation of the issuing server by 0.05.
Requirements for disputes
An appeal or dispute for a Global Ban issued by a server may be opened from 60 days of the time of the ban for any reason. A dispute may not be opened for a Local or Temporary Ban, and MCBans may not remove or adjudicate on those actions, which are in the whole discretion of the server or its agents.
For any dispute, regardless of the reason for opening the dispute, the server or its agents must provide valid proof of the incident which led to the Global Ban if MCBans is asked to adjudicate on its validity (and cannot be resolved by a conference of the parties).
Valid proof will be considered provided if otherwise valid proof is uploaded prior to the opening of the dispute through the proof upload system, or is provided in the course of the dispute.
Proof will only be considered valid if it provides certainty of the responsibility of a player for an action for which a Global Ban can be issued to the standard of preponderance of the evidence (more likely than unlikely). Proof must definitively show the existence of the infraction and validation of the identity of the transgressor. Evidence that is based solely on conjecture or speculation, or that omits a demonstration, through written logging or otherwise, of the banned player's transgression causing the breach noted in the reason, will not be considered valid for that ban.
Transitively, servers or their agents should retain records of the proof of any incident leading to a Global Ban for up to sixty-seven (67) days from the issuing of that ban.
Servers or their agents must respond to a dispute with valid proof of the incident leading to the Ban in question within seven (7) days of its escalation to that status. (NOTE: this is distinct from an appeal, at which point MCBans is not involved other than as a communication medium between the parties.) Extensions may be granted at the discretion of MCBans, for reasons including, but not limited to, questions regarding the validity of proof or the circumstances of the incident in question.
Violation of these requirements will lead to localization of the ban (removal of its Global status, but not of the ban itself) and a reduction in the reputation of the issuing server by 0.05.
Requirements for proof uploading
Servers or their agents may opt to upload proof to any ban of global type to receive a reputation gain of 0.005 to the server to which the ban is attributed.
Proof uploaded under subsection (i) of these requirements must satisfy the requirements for valid proof as enumerated in section 8(d)(iii) - 8(d)(iv) to be considered valid.
Servers or agents uploading proof in contravention of subsection (ii) of these requirements shall result in the ban being localized and a reputation reduction of 0.05 to the server to whom the ban was attributed. Flagrant, repeated, or intentional contravening acts may result in action ranging from a formal warning to indefinite suspension of the server.
Notifications and Service Levels
MCBans will provide notifications related to its services via the email addresses provided during registration to its website, forums, or other Services or mediums. MCBans may issue such notifications at its discretion.
MCBans may also provide notifications related to its services via in-game message directed to servers or their agents.
MCBans strives to achieve an excellent Service Level performance, and attempts to attain the following goals:
Time to adjudicate on concluded dispute: 24 hours.
Time to respond to new support desk ticket: 24 hours.
Time to respond to active support desk ticket response: 48 hours.
Time to resolve new support desk ticket: 72 hours.
Average support ticket customer satisfaction score: 3.80.
First contact resolution of incident rate: 90%.
Overall uptime: 99.15% per month.